Question 1

How much do your services cost?

Accepted Answer

Every engagement is customized based on your business's size, complexity, goals, and level of support needed. Most clients engage me between 20 and 80 hours per month at a monthly rate of $2,500-$8,000. Following an initial discovery conversation, I'll recommend an engagement structure designed to provide the greatest impact.

Question 2

How do I know if I need a Fractional COO?

Accepted Answer

You may benefit from a Fractional COO if you're spending too much time managing day-to-day operations, your team struggles with accountability, important initiatives stall, or your business growth has plateaued. A Fractional COO helps create the structure, alignment, and execution needed for sustainable growth.

Question 3

What is the difference between a Fractional COO and a consultant?

Accepted Answer

Consultants typically provide recommendations and strategic guidance. A Fractional COO partners with your leadership team to implement solutions, drive accountability, manage priorities, and ensure execution happens. A Fractional COO is essentially a part-time member of your leadership team.

Question 4

What size companies do you work with?

Accepted Answer

I typically work with established businesses that have outgrown founder-led operations and need stronger systems, accountability, and leadership alignment. Most clients have a leadership team in place and are generating between $5 million and $50 million in annual revenue.

Question 5

What is EOS?

Accepted Answer

The Entrepreneurial Operating System (EOS) is a business operating framework designed to help organizations gain clarity, accountability, and traction. It provides practical tools for setting priorities, managing performance, solving issues, and aligning teams around common goals.

Question 6

Do I need to be running EOS to work with you?

Accepted Answer

No. While I am EOS-trained and have worked with many organizations running on EOS, I also support businesses using Scaling Up, other operating systems, or no formal framework at all.

Question 7

Why should I use EOS?

Accepted Answer

EOS can help organizations improve communication, accountability, strategic focus, and execution. However, it's not the right fit for every company. During our discovery process, we'll determine whether EOS, Scaling Up, or another approach best supports your goals.

Question 8

What is Scaling Up?

Accepted Answer

Scaling Up is a business growth framework developed by Verne Harnish. It focuses on four key decisions: People, Strategy, Execution, and Cash. Like EOS, it provides tools and disciplines to help leadership teams operate more effectively.

Question 9

Where are you located?

Accepted Answer

I am based in Portland, Oregon and work with clients throughout the United States.

Question 10

Do you travel for client engagements?

Accepted Answer

Yes. While many engagements are conducted virtually, I am available for onsite leadership meetings, strategic planning sessions, team workshops, and other key events when appropriate. I find that progress tends to happen much quicker with a quarterly in person strategic planning session.

Question 11

How long do clients typically work with you?

Accepted Answer

Most engagements last between six months and two years, depending on the organization's needs and objectives.

Question 12

Can you work with remote or hybrid teams?

Accepted Answer

Yes. I regularly work with remote, hybrid, and geographically distributed teams.

Question 13

How do I know if my business is ready for a Fractional COO?

Accepted Answer

You may be ready if you feel like the bottleneck in your business, your leadership team is not consistently aligned, projects start but do not get finished, team members are unclear on ownership or priorities, day-to-day issues pull you away from strategic work, or growth feels harder than it should. Many of my clients have reached a point where founder-led management is no longer enough, but they are not yet ready for a full-time COO.

Question 14

What types of businesses do you work with?

Accepted Answer

I primarily work with woman-owned, LGBTQ+, and BIPOC-owned businesses that have grown beyond the startup phase and need stronger operational structure, leadership alignment, and accountability. Most clients have established teams and are looking to build a business that operates with less dependence on the founder.

Question 15

What does a Fractional COO actually do?

Accepted Answer

Common areas of focus include strategic planning and execution, leadership team facilitation, accountability systems and KPIs, organizational structure and role clarity, process improvement and documentation, cross-functional communication, special projects and operational initiatives, and change management and implementation. The goal is to create a business that can operate more effectively without requiring the founder to make every decision.

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